Will my number or profile change?

No. Your number, display name and profile photo stay exactly as they are. Patients see no difference except that appointment messages now come from you.

Yes. It uses WhatsApp’s official Business Platform through an authorised provider, with your clinic as the account owner — the same technology large hospitals use.

Do I lose my WhatsApp Business app?

No. We use WhatsApp’s coexistence setup, which is designed exactly for this: the app and the automated messaging run on one number side by side. During setup, always choose the option that keeps your app — never a prompt offering to delete or migrate the account. On a guided call we make sure of that.

What if I stop using it later?

Your number and WhatsApp account remain yours — they were never ours. Dentella’s messages simply go back to being sent from the shared Dentella number.

Can patients call the number?

Everything your WhatsApp Business app supported before still works. Voice calls over your regular phone line are unaffected.

← Dentella for Clinics

Add-on

Appointment messages from your clinic’s own WhatsApp number

Confirmations, reminders, invoices and prescriptions reach your patients from your number and name — and their replies land in the WhatsApp Business app your front desk already uses. One guided session sets it up.

What you get

Three things change for your patients, and almost nothing changes for you.

Your name on every message

Confirmations, reminders and invoices arrive from your clinic’s own number and profile photo — not a number the patient doesn’t recognise.

Replies land in your own app

When a patient answers a reminder, it appears in the WhatsApp Business app your front desk already uses. Nothing new to learn, no extra portal to watch.

Your app keeps working

Daily chatting, groups, status and your catalog stay exactly as they are. Dentella’s automated messages simply appear in the same chat threads.

What it costs

Charged separately from your plan, on your Dentella invoice.

₹3,000

One-time setup — guided session, all template approvals and testing. ₹1,500 on a 1-year plan; no setup fee on a 3-year plan.

₹100/month

Ongoing — keeps your number live, message delivery included. 10% off when paid for 1 year, 20% off for 3 years.

Both prices exclude 18% GST, and are in addition to your Dentella plan. No per-message billing and no separate WhatsApp subscription to buy.

Have ready before the session

Everything here is something you already have, or that we can help you create on the call.

The phone that runs your WhatsApp Business app — updated to the latest version
Login for the Facebook (Meta) account that manages your clinic — we can help you create one, free, if you don’t have it
The number must be able to receive a one-time code — by SMS or call
About 30 minutes — with whoever manages the clinic’s WhatsApp

How setup goes

Four steps, and only two of them need you.

You
Ask for the add-on
Choose it in Settings → Notifications, add it while setting up your subscription, or just message support. We book a setup call at a time your front desk is free.
Together · ~30 min
Connect your number
On the call we guide you through WhatsApp’s official connection flow: you sign in with your own Facebook account and scan a QR code from inside your WhatsApp Business app. Your app stays fully active — nothing is deleted or moved.
Dentella · 1–2 days
Message templates get approved
WhatsApp requires every automated message format to be approved for your number. We submit them all and chase the approvals; you don’t need to do anything.
Dentella
We switch your sending number
Once approved we set your number live and send a test booking confirmation, so you see it arrive from your own number before any patient does.

One caution: during the connection flow, always choose the option that keeps your WhatsApp Business app. Never accept a prompt to delete or migrate the account — that is a different, older flow. On our guided call we make sure of this.

After the switch

Stays the same

Your number, profile name and photo
All existing chats and contacts
Chatting from the Business app, every day
Groups, status, catalog and labels

Changes

Confirmations, reminders, invoices and prescription copies come from your number
Those messages also appear in your own app’s chat threads
New patients get their welcome message from you, not a shared number

Common questions

Will my number or profile change?: No. Your number, display name and profile photo stay exactly as they are. Patients see no difference except that appointment messages now come from you.
Is this official?: Yes. It uses WhatsApp’s official Business Platform through an authorised provider, with your clinic as the account owner — the same technology large hospitals use.
Do I lose my WhatsApp Business app?: No. We use WhatsApp’s coexistence setup, which is designed exactly for this: the app and the automated messaging run on one number side by side. During setup, always choose the option that keeps your app — never a prompt offering to delete or migrate the account. On a guided call we make sure of that.
What if I stop using it later?: Your number and WhatsApp account remain yours — they were never ours. Dentella’s messages simply go back to being sent from the shared Dentella number.
Can patients call the number?: Everything your WhatsApp Business app supported before still works. Voice calls over your regular phone line are unaffected.

Ready to use your own number?

Write to [email protected], or turn it on from Settings → Notifications in your portal.

Talk to us